What is FLEX?
FLEX is our monthly ride subscription plan that lets you travel for a fraction of the cost; with FLEX you will be able to travel in TOWN1 rides comfortably for a fixed price.
Who is it for?
FLEX plan is ideal for short city trips and is available to users above the age of 18.
FLEX helps you save on the cost of travel and helps you to travel safely and conveniently without any fuss.
How many riders does FLEX cover?
Up to three riders can ride with you with your FLEX account
Mileage and usage
Each ride for this plan will be limited to 4 miles per trip, if your trip exceeds the mileage specified, we will deduct the difference from your wallet or from any card that you have in your account.
You must always have a wallet balance or card with payment available on file.
Usage validity & location
Your plan can be used anywhere in the UK where Huptown mobility services are available, but FLEX will only be available in some cities currently.
When can I use FLEX after subscription?
FLEX will be available from February 2023; you can subscribe before to get half price the following month.
From February, FLEX rides can be requested immediately with your plan, subject to driver availability at your location.
Cancelling your subscription
You can cancel your subscription at any time by turning off the auto-renew button before the beginning of your next payment date; we will be unable to refund any previous payments that you have made.
What happens if I do not use my plan for the month?
Unused plans will expire at the end of the month.