Whether you are a new driver looking for ways to build your ratings, or an experienced one looking for ways to maintain it. Either way, your smile rating is your bread and butter, it is your sign of quality and proof of passion, so it’s all up to you to build and maintain it.
If you are new to driving professionally, it can sometimes take a while for you to understand the lay of the land when it comes to giving your passengers a magical experience, but we hope this list will speed up the learning process and help you fulfil your maximum earning potential.
There a few reasons your rating could slip, but don’t worry, this list consists of the best tips and tricks to assist in rebuilding your rating.
Of course, some things go without saying, like being on time and being clean and presentable but there are also some things that you can simply only learn with time and experience. This list covers everything between.
1)The perfect vehicle
Your vehicle is one of your main selling points when you drive for a living. Riders want a smooth ride more than anything. Having a vehicle with more than enough leg room and a large boot space for trips will go a long way in consistently receiving a Golden sile rating.
Keeping your car spotless will play a huge part in the rating you’ll get at the end of your trips, so keep your car clean and presentable at all times to get the most from your ratings. Bear in mind that newer car models will always get better ratings than older models.
2) Amenities
Chances are you started as a Private Hire driver a few years back and have grown out of the idea of having extras in your car. Perhaps, it adds to your cost or gets your car dirty each time. But you need to have a rethink because having things like, a box of tissue, gum or mints and bottled water on hand for riders along with an aux cable in the back will almost guarantee you a consistent top rating.
Even though it might not seem like it always, people always appreciate the little things in life, even when it’s just a small piece of gum or the ability to play their own music.
And finally, always remember that Huptown will like you to pass on some of the gains from our ultra-low commission to riders by making hopping on the car joyful and magical again.
2) Communicate with Riders
As a new driver, the ability to spark a conversation with a passenger can be a scary thought, but both you and the passenger will be glad that you did. A simple conversation can really brighten up someone’s day, and in most cases, they will reciprocate by giving you a good rating (and a tip if they are feeling generous).
Whilst a simple conversation normally works, a great skill to have is being your rider’s private tour guide. Talk about upcoming events in your area, provide them with info along your route or perhaps recommend some great food spots to check out, especially if they are visiting from somewhere.
3) Go the extra mile
An oldie but goodie is to simply get out of your car to greet your passengers and open their door. This just works, it’s the simple acts of kindness that sticks with riders.
So, things like opening their door, helping with their luggage, and asking them for their preferred route or if the one shown is okay are the perfect ways to build and keep the atmosphere positive and the ride pleasurable.
Always do your best to help passengers with wheelchair and accessibility needs, this is not only a tip, but a rule that should always be followed.
4) Stay clean and presentable
It is always best to be clean, well-dressed, and well-groomed coupled with a clean car and a smooth trip, you are sure to reap the rewards in ratings and tips.
It portrays professionalism, confidence and gives the rider a sense of security which in turn gives them confidence in Huptown. it’s a win-win for everyone.
5) Radio choices
Its best to avoid radio channels that portray offensive or political messages.
It will reflect in your tips and ratings if a passenger is offended in anyway and at all cost, avoid playing loud or offensive music when you are carrying a passenger.
This list was made to help every driver make the most of their job, and to maximise their potential. Instead of being your run-of-the-mill ride share driver, we want you to be the best version of yourself and a good ambassador for your city.